Tours 4 Students - Terms and Conditions

Click here to download a PDF copy of the Tours4 Terms and Conditions.

Here at Tours4 ltd, we aim to make all your sports tour and group travel arrangements as simple and hassle-free as possible. We don’t like confusing small print either so take your time to read through these terms and conditions before you make your booking with us. All of our tours comply fully with government travel regulations and EC package travel directives. Tours4Sport and Tours4Students are both divisions of Tours4 ltd.

Booking & Deposits

As soon as you have chosen your tour destination, dates and number of persons, Tours4 ltd will make a provisional booking to ensure availability of transport and accommodation options. We will then send you a booking form with these terms and conditions to be completed and signed. The booking form should be returned to Tours4 together with the deposit as stated on the final quote.

Your Contract

Once you have signed and returned the booking form, you (the tour organiser) and your group enter into a contract with Tours4 ltd so please check that you have the authority to act on behalf of the touring party. In signing the booking form, you are accepting these terms and conditions yourself, and on behalf of persons using the services of Tours4 ltd so make sure that all involved understand these terms and conditions.

You enter into an agreement with Tours4 ltd as soon as you receive a letter of acknowledgement from Tours4 ltd. Please ensure that all information on the booking form is complete and accurate, Tours4 ltd cannot be held responsible for inaccurate booking information. Any changes to your tour within 4 weeks of the departure date must be made in writing to the Tours4 office and cannot be guaranteed.

Payment

With your final quote Tours4 ltd will inform you of payment dates for deposits and final payments. Total payment is normally due no later than six weeks before tour departure, however if the tour is booked at short notice then Tours4 will inform you in writing of your payment terms once agreed. If payment is not received on time, a member of the Tours4 team will get in contact with you, the tour organiser to resolve the issue and avoid cancellation. If paying for a ticketed event such as a football match, theme park or theatre show, tickets will need to be paid for upfront and are not refundable.

Payment can be made by cheque (made payable to Tours4 ltd) Bank transfer or Cash.

Insurance

For your own protection, Tours4 ltd insists that all clients are fully insured for every tour. If you have arranged your own insurance you must send policy details to Tours4 ltd. However we also offer highly competitive comprehensive insurance that is designed for each tour. Details of insurance options will be sent to you with your booking form.

Financial Security

For your piece of mind Tours4 ltd is a fully insured tour operator. In accordance with the package travel, package tours regulations 1992 all passengers booking with Tours4 ltd are fully insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Tours4 ltd. A certificate detailing this cover will be given to each and every passenger as evidence of cover. Please ensure that you have been given the appropriate certificate at the time of booking. This insurance has been arranged by Towergate Chapman Stevens through IGI Insurance Company Limited. All flight bookings with Tours4 are ATOL protected. Tours4 ltd is a retail agent for Corniche Travel ATOL number 5404. ATOL Protection extends primarily to customers who book and pay in the United Kingdom . Visit www.atol.org.uk for more information

Sports fixtures and tournaments

Tours4 arranges matches through a huge network of personal contacts and international match and tournament agents. Every effort will be made to match the standard of your team with the standard of your opposition. Tours4 ltd cannot be held liable for the cancellation of matches due to circumstances outside of our control including weather conditions or any other factor. If any match or tournament is cancelled for any reason, as a gesture of goodwill, Tours4 will pay a minimum of £50 per match cancelled. As a matter of league policy, please contact the necessary sporting bodies before touring to ensure that your fixtures are approved. Please ensure that you and your team respect local rules and regulations and are prompt for all matches. Teams entered into a tournament or festival must adhere to the rules of the tournament organisers. Tours4 ltd cannot be held responsible for failure to comply with these regulations.

Cancellation charges

All cancellations of group of individual tour member must be made in writing by the tour organiser and sent to Tours4 ltd at the address below. Cancellation charges are as follows:

Prices and Surcharges

Prices in the Tours4 brochure, on the website or quoted to you are correct at the time of publication. Tours4 ltd reserves the right to change these prices due to increases in costs of products or services. We will however absorb up to 2% of any increase in price of the tour and will not impose surcharges less than 3 weeks before tour departure.

Complaints

We try to ensure that we exceed your expectations in every area of your tour arrangements, however if you have any suggestions or even a complaint please do inform us in writing at the end of your tour. If your problem is whilst you are on tour then please bring it up with the Tours4 representative or directly with the agent or supplier (coach company, hotel manager etc.) Tours4 also has a 24-hour emergency mobile number and a dedicated advisor can help you resolve the problem.

Passports, Visa’s, Insurance and Health requirements.

As a tour organiser it is your responsibility to ensure that all members of your touring party have the appropriate documentation. This includes passports, Visa’s (if required), EU health card (E111 equivalent) plus any insurance documentation amongst others. Please leave at least 10 weeks to obtain all these documents. You should contact a doctor if you are in doubt about your fitness to travel. For more advice visit www.fco.gov.uk and visit your local Post Office to obtain a copy of ‘Health Advice for Travellers’.

Behaviour

In signing the booking form you, the tour organiser accept responsibility for the behaviour of yourself and your touring party for the duration of the tour. If the behaviour of any of your tour party is deemed unacceptable by Tours4 staff, suppliers or agents we reserve the right to terminate your tour without refund. Tours4 ltd will be entitled to recover from the touring party the costs of any damage or loss to Tours4 ltd or our suppliers and agents, caused by the group.

Tour Organiser’s Responsibilities

As a group organiser it is your responsibility to:

• Complete booking form on behalf of the group

• Make deposit and final payment on time.

• Keep your group well-informed with information given to you by Tours4 ltd

• Inform us of any changes

• Ensure that you and your group adhere to local laws and regulations of Tours4 ltd and our suppliers.

Tours4 ltd: Our Liabilities

Tours4 ltd accepts responsibility for faults or omissions of employees or agents to guarantee the services we provide to you as described in the final quote or brochure. We will accept responsibility for proven negligence by Tours4 staff, suppliers or agents acting in the scope of their employment/contract with Tours4 ltd. We do not accept liability for death or bodily injury to you or any member of your group unless it is the proven fault of a member of Tours4 staff, representative, agent or supplier. We can accept no liability for unforeseen circumstances beyond the control of the company or its members of staff.

Thank you for taking the time to read these terms and conditions. Rest assured now the admin part is over, the fun can really begin so simply complete your booking form and return it with your deposits as advised on your provisional quote.

We look forward to giving you a tour you’ll never forget!

Bon voyage!

The Tours4 Team